Terms of Service

Part I. General Provisions

1. Terms and Definitions

Unless the context otherwise requires, the following terms are used in this Agreement:

• “Agreement” - these Terms of Use as accepted by the User, together with applicable additional feature terms, and as amended in accordance with Section 40.

• “Offer” - the proposal of the Operator contained in this Agreement and addressed to an indefinite group of persons to enter into the Agreement on the terms set out herein.

• “Acceptance” - the User's informed agreement to these terms in the manner described in Section 4.

• “Operator”, “we”, “us”, “our” - the entity specified in Section 2 of this Agreement, which operates the Application and determines the purposes and methods of processing Users' personal data.

• “Application” - the Ihsan Flow mobile application distributed through the Apple App Store and Google Play, including all its versions, updates, and related widgets and services.

• “User”, “you” - an individual using the Application in guest mode or through a user account.

• “Account” - the User's profile created upon registration via Apple, Google or email.

• “Guest Mode” - a mode of using the Application without creating an Account (Continue without account).

• “App Store” - the Apple App Store and/or Google Play Store, through which the Application is distributed.

• “Content” - texts, translations, transliterations, audio recordings, images (including Islamic wallpapers), and other materials available in the Application, regardless of whether they were created by the Operator, the Operator's licensors, or the User.

• “User Content” - data, settings, choices and materials created, entered or saved by the User in the course of using the Application (see Section 18).

• “Personal Data” - has the meaning given to that term by applicable personal data protection legislation and the Privacy Policy.

• “Madhhab” - a school of Islamic jurisprudence selected by the User for certain calculations within the Application.

• “Legally Significant Notice” - a notification, notice, demand, claim or other communication giving rise to civil-law consequences for the party that sent it and/or the party that received it, sent in the manner provided for in Section 43 of this Agreement.

2. Operator of the Application

The operator of the Application is IHSAN FLOW LIMITED, a private company limited by shares incorporated in England and Wales under company number 17423949, with its registered office at 87 Lozells Street, Birmingham, England B19 2AP.

IHSAN FLOW LIMITED is the controller of personal data processed for the Application as described in the Privacy Policy. Any transfer of this Agreement or change of Operator is subject to Section 47.

This Agreement is between the User and the Operator. The App Stores are not parties to it; the specific provisions for Apple App Store and Google Play users are set out in Part VIII.

3. Subject Matter of the Agreement

The subject matter of this Agreement is the grant by the Operator to the User of a simple (non-exclusive), free-of-charge license to use the Application - a mobile lifestyle service for the iOS and Android platforms that provides the User with functionality related to Islamic religious practice (prayer time calculation, Qibla direction, dua, dhikr, learning the 99 names of Allah, and other functions listed in Section 12), as well as the technical support necessary for the use of such functionality, to the extent established by this Agreement.

4. Procedure for Entering into the Agreement

The Operator makes this Agreement available before the User is asked to accept it. The User accepts by selecting the acceptance control presented in the Application, or by another action that clearly communicates agreement after the User has had a reasonable opportunity to review the terms. This may occur during registration or when choosing to continue in guest mode, where the acceptance notice clearly explains the effect of that action.

The Agreement takes effect when the User accepts it. It applies to personal use of the Application; use on behalf of an organization requires a separate agreement with the Operator.

A minor's use of the Application does not by itself make a parent or guardian a party to this Agreement or impose financial liability on them. Any required parental acceptance or authorization must be obtained in accordance with applicable law and Section 6.

Acceptance of this Agreement is separate from any consent requested for personal-data processing or device access, as explained in Section 9.

5. Other Applicable Documents

The Privacy Policy explains how the User's personal data is collected, used, disclosed, stored, and protected and should be read together with this Agreement. It is available with the Application's legal information. Acknowledging the Privacy Policy does not replace any separate consent required by law.

The applicable Apple Media Services Terms and Conditions or Google Play Terms of Service govern the User's relationship with the relevant App Store. The User must also comply with applicable third-party agreements when using the Application, including the terms of their mobile data service.

Additional terms for a particular feature apply only if clearly presented to the User before that feature is used and accepted where required. They prevail for that feature only where this priority is clearly explained and permitted by applicable law. They do not reduce rights that cannot lawfully be excluded.

6. Age Restrictions and Legal Capacity

Persons under 13 may not use the Application, including in guest mode.

A User aged 13 or older who is not legally able to enter into this Agreement independently must obtain the permission or participation of a parent or legal guardian where required by applicable law. A parent or guardian who authorizes use should help the minor understand these terms and supervise use as appropriate.

Separate requirements for parental authorization of personal-data processing apply where required by data protection law, including where the User has not reached the applicable age of digital consent. Those requirements are explained in the Privacy Policy.

The User must meet these age and capacity requirements. The Operator may seek proportionate verification or restrict access where there are reasonable grounds to believe they are not met, and will process verification information in accordance with the Privacy Policy. Parental permission does not override the prohibition on use by persons under 13.

Part II. Registration and Use of the Application

7. Registration, Accounts and Guest Mode

Registration in the Application is not mandatory. The User may select “Continue without account” and use the core features of the Application in guest mode. In that case, settings, saved content and progress are stored primarily locally on the device and may be lost if the Application is deleted, the device is reset, or its data is cleared.

An Account is required only for features that require data synchronization across devices, data recovery, or maintenance of a personal profile.

The User must provide accurate and current registration information and keep it up to date. The User should take reasonable steps to protect their login credentials and device and notify support@ihsanflow.io promptly if they suspect unauthorized access. The User is not automatically responsible for every action performed through the Account; responsibility for misuse is addressed in Section 33.

The Operator may refuse registration or restrict an Account where reasonably necessary to enforce this Agreement or comply with law, subject to Section 36. Creating additional Accounts to circumvent a lawful restriction is prohibited.

8. Sign-In Methods and Data Processed

The Application supports the following sign-in methods:

• Sign in with Apple;

• Google Sign-In;

• registration by email;

• use without an Account (guest mode).

Depending on the registration method and features selected, profile and personalization information may include the following. Required registration information is identified in the registration flow and the Privacy Policy. Processing of information revealing religious beliefs is subject to Section 9:

• name;

• email - if registering by email or if provided by Apple/Google;

• age group, without any requirement to state an exact date of birth;

• gender;

• level of religious practice;

• madhhab (school of Islamic jurisprudence) followed by the User.

When signing in via Apple or Google, the Application additionally receives:

• the User's identifier with the relevant provider;

• email, if the User has permitted its transmission;

• name, if provided by the provider;

• technical data necessary for authorization.

The password for the User's Apple or Google account is not transmitted to the Application and is not accessible to the Operator.

Guest mode does not require the User to provide a name or email address. Settings and progress are stored primarily on the device, but technical and analytics identifiers and other information may still be processed as described in the Privacy Policy. Guest mode does not necessarily mean anonymous use.

9. Personal Data and Privacy

The Operator processes personal data as described in the Privacy Policy, which explains the categories of data, purposes and legal bases, recipients, international transfers, retention periods, and the User's rights. Acceptance of this Agreement does not itself constitute consent to processing for which separate consent is required.

Where the Operator processes information revealing religious beliefs, including the selected madhhab or level of religious practice, for religious personalization, it obtains the User's separate explicit consent as described in the Privacy Policy. That consent does not by itself authorize the use of religious data for analytics.

The User may withdraw consent through the relevant controls in the Application or by contacting support@ihsanflow.io, without having to delete their entire Account. Withdrawal does not affect earlier lawful processing. Features that depend on the relevant data may cease to function. Processing and retention following withdrawal are governed by the Privacy Policy and applicable law.

10. License to Use the Application

Subject to this Agreement, the Operator grants the User a limited, personal, non-exclusive and non-transferable license to install and use the Application on devices owned or lawfully controlled by the User and running a supported version of iOS or Android, solely for personal, non-commercial purposes. Suspension or termination of the license is governed by Section 36.

The license includes use by other accounts through Family Sharing or volume purchasing where permitted by the applicable App Store usage rules. Open-source and other third-party components remain subject to any applicable license terms that grant the User additional rights.

All rights to the Application and its components belong to the Operator or to other rights holders who have granted the Operator the right of use on a lawful basis, including under open-source licenses (with respect to open-source components, where used).

11. Free Use and Future Paid Features

The Application and the rights of use granted under this Agreement are provided to the User free of charge. The Operator does not charge the User any fee for downloading, installing or using the current functionality of the Application, and this Agreement does not contain any payment terms.

This Section does not limit the Operator's right to change the Application's distribution model in the future, including by introducing paid features, subscriptions or in-app purchases. Any such change will be communicated to Users in advance through an amendment to this Agreement in the manner provided for in Section 40, will be accompanied by separate terms governing the relevant paid features, and will not apply to access to free functionality already granted without the User's separate and explicit consent.

12. Functionality of the Application

Within the Application, the User may, in particular:

• complete onboarding and configure the Application;

• use the Application with an Account or in guest mode;

• select a location automatically (using geolocation) or manually;

• view prayer times and the countdown to the next prayer;

• select the prayer-time calculation method and the madhhab used to calculate Asr;

• configure individual notifications for each prayer;

• determine the Qibla direction using a compass and a map;

• learn the 99 names of Allah, their spelling, transliteration and meaning;

• listen to audio recordings of the 99 names of Allah;

• read dua with Arabic text, transliteration, translation and source;

• save favorite dua and dhikr;

• use a dhikr counter;

• take an educational quiz on the 99 names of Allah;

• save quiz results, streaks and learning progress;

• use widgets for prayer time, Qibla, dua, dhikr and the quiz;

• view and save Islamic wallpapers;

• navigate to the external Wallet and Charity services;

• change profile, prayer-time, location and notification settings;

• reset local data and delete their Account.

The Operator may update the Application and its features in accordance with Section 40. Suspension or discontinuation of access is governed by Section 36.

13. Notifications and Reminders

The User may individually enable or disable a reminder for each prayer and choose one of the following notification timing options:

• at the exact time of the prayer;

• 10 minutes before;

• 20 minutes before;

• 30 minutes before;

• 60 minutes before.

The User may choose the system notification sound or one of the adhan options available in the Application. The Application also displays the next prayer, a countdown to it, and related widgets.

Notifications are sent only after the User has granted the relevant system permission. Delivery can be affected by operating-system settings, power-saving mode, background restrictions, internet connectivity, and other factors outside the Operator's reasonable control. Exact delivery times cannot be guaranteed, and the User should use an alternative reminder where timing is important. The Operator's responsibility for loss or damage is explained in Section 32.

14. Use of Artificial Intelligence

The Application does not currently include artificial-intelligence-based functionality and does not generate religious answers, fatwas, or personalized religious recommendations using artificial intelligence. If such features are introduced, the Operator will explain their operation and relevant limitations and give notice in accordance with Section 40. Any legally required consent will be obtained separately.

Part III. Rights and Obligations of the Parties

15. Rights and Obligations of the Operator

• The Operator warrants that it has all lawful grounds to grant the User a license to use the Application in accordance with this Agreement.

• The Operator will use reasonable care and skill in providing and maintaining the Application and take reasonable steps to address identified faults, as described in Section 29.

• The Operator may update the Application and its features in accordance with Section 40.

• The Operator may update the minimum operating-system requirements in accordance with Section 40 and will explain any action reasonably required from the User to continue using the Application.

• The Operator may suspend or terminate access only as described in Section 36.

• The Operator may process the User's personal data in accordance with Section 9 of this Agreement and the Privacy Policy.

• The Operator may transfer this Agreement only in accordance with Section 47.

16. Rights and Obligations of the User

• The User may use the Application in any manner not prohibited by this Agreement and applicable law, in accordance with the Application's purpose and within the limits of its functionality.

• If technical problems arise in the operation of the Application, the User may contact the Operator's support service using the contact details specified in Section 49.

• The User is entitled to the protection of their personal data to the extent provided for by applicable law and the Privacy Policy.

• The User undertakes to properly comply with the terms of this Agreement and applicable law, as well as the rights and legitimate interests of the Operator and third parties.

• The User undertakes to use the Application solely for personal, non-commercial purposes, unless otherwise expressly agreed with the Operator.

• The User undertakes to refrain from actions aimed at destabilizing the operation of the Application, from attempting unauthorized access to the Application, its components or code, and from any other actions that infringe the rights of the Operator or third parties, including those specified in Section 17.

• The User should take reasonable steps to keep their device and login credentials secure. This does not make the User responsible for a security failure caused by the Operator or remove the Operator's obligations under applicable law.

• The User undertakes to provide accurate information when creating an Account and to keep it up to date.

• Any responsibility the User may have for loss caused by a breach of this Agreement is subject to Section 33.

17. Prohibited Actions and Prohibited Content

By using the Application, the User undertakes not to perform, and not to attempt to perform, the following actions:

• copy, reproduce, modify, adapt the Application, or create derivative products based on it, except as expressly permitted by law;

• reverse-engineer, decompile or disassemble the Application, except as expressly permitted by applicable law;

• remove, hide or alter any intellectual property notices contained in the Application or the Content;

• circumvent, disable or otherwise interfere with any technical protection measures, geo-filtering, or other access restrictions built into the Application;

• sublicense, sell, rent, pledge or otherwise dispose of the rights to use the Application in favor of third parties;

• attempt unauthorized access to the Application, its servers, other users' accounts, or related systems;

• use automated tools (bots, parsers, scrapers) to access the Application without the Operator's prior written consent;

• use materials from the Application (including dua texts, translations, transliterations and reference materials) to create a competing product or for bulk extraction and distribution beyond personal, non-commercial use;

• use the Application for purposes unrelated to its intended purpose, including commercial use without the Operator's prior consent.

The User is prohibited from creating, entering, uploading, or otherwise making available through the Application (including within any features that may be introduced in the future) any Content that:

• infringes the intellectual property rights, personal data rights, or other rights of third parties;

• contains false information about the User's identity or misleads other users as to the identity of the author;

• incites hatred or enmity on the grounds of race, nationality, language, national origin, religion or attitude toward religion, or on any other grounds prohibited by applicable law;

• contains threats, insults, or otherwise demeans the honor, dignity or business reputation of third parties;

• promotes, encourages or depicts violence or cruelty toward people or animals;

• infringes the rights of minors or contains sexual material involving minors;

• contains pornographic or overtly sexual material;

• promotes, encourages, or contains instructions for self-harm, suicide, or eating disorders;

• promotes the illegal trafficking of narcotic substances, weapons, or other unlawful activity;

• contains extremist material or material the distribution of which is prohibited under applicable law;

• constitutes spam, contains malicious software, or is intended to mislead other users for fraudulent purposes;

• represents materials from the Application, or the User's own statements, as an official fatwa, religious ruling, or the position of a religious organization.

Where the Operator has lawful access to submitted Content, it may review and proportionately restrict Content that breaches this Agreement, with notice where appropriate under Section 36. This provision does not authorize access to locally stored personal data beyond the Privacy Policy or reduce any duty imposed by law.

If the User or their loved ones are experiencing difficulties related to mental health, it is important to the Operator that the User seek support from qualified professionals or a mental-health helpline in their country.

A serious or repeated breach of this Section may result in proportionate suspension or termination in accordance with Section 36.

Part IV. Content and Intellectual Property

18. User Content and Local Data

The Application allows the User to create and save User Content: profile data, selected settings, favorite dua and dhikr, quiz results, learning progress, and selected Islamic wallpapers. Such content is stored locally on the User's device and/or, where an Account exists, synchronized in accordance with the Privacy Policy.

As of the date of publication of this Agreement, the Application does not include any functionality for publicly posting content, comments, or other forms of social interaction between Users. If such features are introduced in the future, additional rules of use will apply and will be separately communicated to Users.

The User should provide accurate information and respect third-party rights. The Operator does not acquire ownership of the User's personal data. Processing of User Content that constitutes personal data is governed by Section 9 and the Privacy Policy. Any rights the User holds in materials they provide remain with the User; the Operator may handle those materials only as necessary to provide requested functionality or for other purposes lawfully described in the Privacy Policy.

19. Backups and Loss of Data

Locally stored settings and progress may be lost if the Application is uninstalled, the device is reset, lost or damaged, or local data is cleared. The Operator does not promise recovery of data that has not been synchronized or otherwise backed up. These technical limitations do not exclude the Operator's responsibility for loss caused by its own breach or lack of reasonable care, as explained in Section 32.

A User who wishes to preserve their data when changing devices is advised to create an Account and use the data-synchronization features provided by the Application.

20. User Feedback and Suggestions

If the User sends the Operator feedback, comments, ideas, or suggestions for improving the Application (“Feedback”), the User grants the Operator, free of charge, an unlimited (in terms of territory and duration), non-exclusive, irrevocable right to use such Feedback in any manner, including by incorporating it into the Application, without any obligation to pay the User or to credit them as the author, unless otherwise expressly agreed by the parties in writing.

The permission in this Section applies to non-personal ideas and suggestions. It does not permit publication of the User's personal data, religious-practice information, support correspondence, or confidential information, or use of such information beyond the Privacy Policy. Any rights that cannot lawfully be waived remain unaffected.

21. Intellectual Property

Rights in the Application's source code, design, interface, marks, recordings, translations, illustrations, compilations, and other protected Content belong to the Operator or the relevant rights holders. Those rights are subject to applicable third-party licenses and the legal status of public-domain materials.

The name “Ihsan Flow” and the associated logos and marks are trademarks of the Operator or are used by it on a lawful basis. Use of these marks without the Operator's prior written consent is prohibited, except for fair, non-commercial references permitted under applicable law.

The Operator does not claim exclusive rights in religious source texts that are in the public domain. Translations, recordings, illustrations, compilations, and other versions may carry separate rights. Attribution and applicable license notices are provided where required. The User's rights to use the Application are described in Section 10; nothing in this Agreement removes rights granted by an applicable open-source or third-party license or by law.

22. Copyright Infringement Complaint Procedure

If the User believes that materials available in the Application infringe copyright or related rights belonging to them, they may send a notice to support@ihsanflow.io, stating:

• a description of the work that the complainant believes has been infringed;

• a description of, and the exact location of, the disputed material within the Application, sufficient to identify it;

• the complainant's contact details (name, address, phone number, email);

• a statement of the complainant's good-faith belief that use of the material has not been authorized by the rights holder, its representative, or by law;

• a statement as to the accuracy of the information provided in the notice and that the complainant is authorized to act on behalf of the rights holder;

• the handwritten or electronic signature of the rights holder or of a person authorized to act on their behalf.

The Operator will review notices received within a reasonable time and, based on that review, may remove or restrict access to the disputed material and may suspend or terminate access for Users who repeatedly infringe the rights of third parties.

23. Third-Party Services

The Application uses technical service providers and technologies described in the Privacy Policy, including hosting, authentication, notifications, analytics, mapping, and location services. These include Amazon Web Services, Keycloak, Firebase, PostHog, Apple and Google sign-in services, and mapping and geodata services. The Operator remains responsible for its obligations relating to the Application and personal-data processing under this Agreement and applicable law.

The Application also provides access to the external Wallet service at wallet.shokran.io and the Charity/Sadaqa service at charity.shokran.io. They operate under separate terms, privacy information, eligibility requirements, and transaction conditions provided by their respective operators. The User should review that information before providing identity or payment information or entering into a transaction.

The relevant external operator is responsible for the services and transactions it supplies. Opening an external service does not make its transactions part of the free Application license granted by this Agreement. Questions about those external services should be directed to their operators. Nothing in this Section excludes the Operator's responsibility for its own acts or omissions or any liability that cannot lawfully be excluded.

Part V. Religious Content and Accuracy Disclaimers

24. Religious Practices Supported 

In its current version the Application supports:

• determining the time of the five daily prayers;

• prayer-time notifications;

• determining the Qibla direction;

• reading dua;

• performing dhikr using a counter;

• learning and listening to the 99 names of Allah;

• an educational quiz on the 99 names of Allah;

• displaying the Hijri date.

The Application does not currently contain step-by-step instructions for performing wudu, salah, hajj, umrah, or other religious rites. Any future change to this functionality is subject to Section 40.

25. Nature of the Functionality and Religious Instructions

The Application provides primarily technical, reference and educational functionality, including:

• prayer-time calculation;

• Qibla direction determination;

• reminders;

• display of religious texts;

• transliterations, translations, and source citations;

• counters, widgets, and educational materials.

The Application does not issue fatwas, make religious decisions on the User's behalf, or provide individualized instructions for performing religious rites. Section 28 applies to its religious and educational functionality.

26. Use of Information Provided by the Application

The information provided by the Application is intended for reference, educational, and supplementary purposes. The User must not treat the Application as the sole or infallible source of information when performing religious rites. If in doubt, the User is advised to verify information with a local mosque, an official religious authority, or a qualified religious scholar.

27. Possible Inaccuracies and Errors

Calculations and results provided by the Application may differ from actual values or values accepted in a particular locality due to, among other things:

• inaccurate geolocation;

• an incorrect manual city selection;

• an incorrect time zone or system time on the device;

• the selected prayer-time calculation method;

• the selected madhhab;

• local religious rules and traditions;

• an inaccurate or uncalibrated device compass;

• magnetic interference;

• device sensor limitations;

• lack of internet connectivity;

• errors in an external mapping or geolocation service;

• software or other technical errors.

The prayer schedule, Qibla direction, distance to the Kaaba, and Hijri date displayed in the Application are calculated (estimated) data and should be treated as such.

28. Religious Disclaimer

The Operator is not a religious organization, a muftiate, a theological institution, or an authorized religious body. The information presented in the Application, including prayer-time calculation methods, the Qibla direction, dua texts, materials on the 99 names of Allah, and related materials, is reference, technical and educational in nature and is based on generally accepted calculation methods and publicly available sources.

The Application does not issue fatwas (religious-legal rulings), does not render religious decisions on the User's behalf, and does not replace consultation with a qualified religious scholar (alim), the imam of a local mosque, or an authorized religious body.

Islam encompasses various schools of jurisprudence (madhhabs) and allows for differences of opinion on certain matters of religious practice. The Application allows the User to select the applicable madhhab for certain calculations (for example, to determine the time of Asr); however, the choice of a particular religious practice, interpretation, or school remains solely at the User's discretion, and the User is solely responsible for ensuring that their religious practice conforms to their personal beliefs and the rules of their religious community.

If in doubt as to matters of faith, rites, or theological interpretation, the User is advised to consult a qualified religious scholar, imam, or authorized religious body in their place of residence.

Part VI. Warranties and Liability

29. Service Standards and Availability

The Operator will provide the Application with reasonable care and skill. The User retains all rights and remedies that applicable law gives them concerning the quality, description, fitness, supply, and security of digital content and services.

The Application may occasionally be unavailable because of maintenance, updates, or events beyond the Operator's reasonable control. The Operator does not promise uninterrupted or error-free operation, compatibility with every device, or results beyond the functionality described in this Agreement. It will take reasonable steps to address faults brought to its attention.

Prayer times, Qibla direction, and other calculated information depend on the settings, device capabilities, and external factors described in Sections 26 and 27. Those limitations explain how the features work; they do not exclude responsibility for failure to exercise reasonable care and skill.

30. Maintenance and Technical Support

The Operator is responsible for maintenance and technical support for the Application as described in this Agreement and as required by law. Requests may be sent to support@ihsanflow.io or made using the contact details in Section 49. The App Stores have no maintenance or support obligations under this Agreement; their independent obligations under law or their own terms are unaffected.

31. Product Claims and Regulatory Compliance

The Operator is solely responsible for addressing any claims by the User or third parties relating to the Application or its use, including:

• claims relating to the quality of the Application and its conformity with any stated characteristics;

• claims relating to the Application's non-conformity with applicable legal or regulatory requirements, including consumer protection law;

• claims by third parties that the Application, or the User's possession or use of it, infringes such third party's intellectual property rights.

The Operator is responsible for these matters under this Agreement. This allocation does not remove any independent obligation or remedy arising under mandatory law or the User's agreement with the relevant App Store.

32. Responsibility for Loss or Damage

The Operator is responsible for loss or damage that is a foreseeable result of its breach of this Agreement or its failure to use reasonable care and skill. Loss or damage is foreseeable if it is an obvious consequence or was reasonably contemplated by the User and the Operator when the Agreement was made.

The Application is provided for personal, non-commercial use. The Operator is not responsible for losses arising from use for business purposes, including lost business profits, revenue, contracts, or opportunities.

The Operator is not responsible to the extent that a loss was caused by the User's own breach of this Agreement or failure to follow reasonable instructions clearly provided to prevent that loss. This does not exclude responsibility where the Operator's acts or omissions contributed to the loss.

Nothing in this Agreement excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability or consumer or data-protection right that cannot lawfully be excluded or limited.

33. Responsibility for Misuse

The User may be responsible under applicable law for direct, reasonably foreseeable loss that they intentionally or negligently cause by a material breach of this Agreement, including unlawful infringement of another person's intellectual property rights. The Operator will take reasonable steps to limit any loss.

The User is not responsible for loss caused by the Operator or its service providers, or for unauthorized Account access that occurred without fault on the User's part. The Operator will not require compensation or legal costs beyond what applicable law permits.

34. Force Majeure

Neither party is responsible for a failure or delay to the extent it is caused by an exceptional event beyond that party's reasonable control which could not reasonably have been prevented or overcome. The affected party must take reasonable steps to reduce the impact and resume performance. A supplier outage, cyberattack, or similar incident does not excuse a failure by the Operator to take appropriate preventive or protective measures.

Force majeure does not include, in particular, ordinary business risks, a party's lack of the necessary technical or financial resources, or ordinary commercial difficulties.

The affected party will inform the other as soon as reasonably practicable, explain the likely effect, and provide further information when available. This Section does not remove statutory remedies or the User's right to stop using the Application.

Part VII. Term and Termination

35. Resetting Data and Deleting an Account

The User may reset locally stored data or request Account deletion through the Application's settings. A deletion request may also be sent to support@ihsanflow.io. The Operator may reasonably verify the requester's identity. Resetting local data may permanently remove settings and progress stored on that device; it does not itself delete the registered Account.

Account deletion and associated personal-data deletion are handled under Sections 17 and 25 of the Privacy Policy, including the time limits, limited lawful retention exceptions, and treatment of backups described there. Uninstalling the Application does not itself delete an Account. Deletion of an Ihsan Flow Account does not delete accounts held with the independent Wallet or Charity operators.

36. Suspension and Termination of the Agreement

The Operator may suspend access where reasonably necessary to investigate a suspected material breach, protect users or the Application from a security threat, prevent unlawful use, or comply with a legal obligation or binding request from a competent authority. Any restriction will be proportionate and last no longer than reasonably necessary.

The Operator may terminate access for a serious or repeated material breach. Where a breach can reasonably be corrected and immediate action is unnecessary, the Operator will explain the issue and give the User a reasonable opportunity to correct it. The User may ask for review of a suspension or termination by contacting support@ihsanflow.io.

If the Operator discontinues the Application for commercial or operational reasons, it will normally give at least 30 days' advance notice. It may act sooner where required by law or necessary to address an urgent security risk, explaining the reason as soon as reasonably practicable. Applicable rights to retrieve data or content will be respected, and deletion will be handled in accordance with the Privacy Policy.

The User may stop using the Application at any time and terminate this Agreement by ceasing use. To close a registered Account and request deletion of its data, the User should follow Section 35.

Termination does not affect rights or remedies that accrued before termination. Provisions that need to continue by their nature remain applicable, including Section 21 (Intellectual Property), Sections 29, 32, and 33 as relevant to earlier acts or omissions, Section 41 (Governing Law), and Section 42 (Dispute Resolution).

37. Export Control and Sanctions

The User must comply with export-control and sanctions laws that apply to their use of the Application. The Application must not be used where providing it to the User is prohibited by those laws. Additional representations applicable to Apple App Store users appear in Section 38.

Part VIII. App Store Terms

38. Additional Terms for Apple App Store Users

For a copy obtained through the Apple App Store, this Agreement is between the User and the Operator, not Apple Inc. (“Apple”). The Operator is responsible for the Application and its Content. Nothing in this Agreement imposes usage rules inconsistent with the applicable Apple Media Services Terms and Conditions.

The license is non-transferable and permits use on Apple-branded products the User owns or controls, as allowed by Apple's usage rules. It also permits access by other accounts associated with the purchaser through Family Sharing or volume purchasing where those rules allow.

The Operator provides the maintenance and support described in this Agreement or required by law. Apple has no obligation under this Agreement to provide maintenance or support for the Application.

The Operator is responsible for applicable product warranties. If the Application fails to conform to an applicable warranty, the User may notify Apple and Apple will refund any purchase price paid for the Application, if applicable. To the extent permitted by law, Apple has no further warranty obligation for the Application; other claims and losses attributable to a failure to meet an applicable warranty are the Operator's responsibility.

The Operator, rather than Apple, addresses claims relating to the Application or the User's possession or use of it, including product liability, regulatory compliance, consumer protection, and privacy claims. The Operator is responsible for investigating, defending, settling, and discharging third-party intellectual-property infringement claims concerning the Application or its possession and use.

The User represents that they are not located in a country subject to a U.S. Government embargo or designated by that government as a country supporting terrorism, and are not listed by the U.S. Government as a prohibited or restricted party.

Questions, complaints, and claims about the Application should be directed to IHSAN FLOW LIMITED using the address, telephone number, and email in Section 49. The User must comply with applicable third-party agreements when using the Application, including their wireless data service agreement.

Apple and its subsidiaries are third-party beneficiaries of this Agreement. On the User's acceptance, Apple has the right, and is deemed to have accepted the right, to enforce this Agreement against the User as a third-party beneficiary. Nothing in this Section limits rights or obligations that cannot lawfully be excluded.

39. Additional Terms for Google Play Users

For copies obtained through Google Play, this Agreement is between the User and the Operator. The User's relationship with Google is governed by the applicable Google Play Terms of Service. Google is not a party to this Agreement and has no obligations under it. Nothing in this Agreement limits rights or obligations that apply independently under mandatory law or the applicable Google Play terms.

Part IX. Final Provisions

40. Changes to the Application and this Agreement

The Operator may make proportionate changes to the Application or this Agreement to comply with law, address security risks, correct errors, maintain compatibility with supported devices and operating systems, respond to necessary changes in third-party services, or introduce and improve features. Changes will not impose charges without the User's separate express agreement under Section 11.

For a material change that adversely affects access, functionality, or contractual rights, the Operator will normally give at least 30 days' advance notice explaining the reason, scope, effective date, and available options. Where legally required, notice will be provided in a form the User can retain and reproduce unchanged, such as email. A shorter period may apply where a legal obligation or urgent security issue requires it.

The User may stop using the Application and terminate this Agreement without penalty if they do not accept a change. The Operator will obtain express agreement where required by law; continued use does not replace any consent required for processing personal data. Changes will not remove rights or remedies that have already accrued.

Where applicable consumer law gives the User additional rights concerning a modification, including a right to terminate within a specified period or to retain access to an unchanged version, those rights remain available.

41. Governing Law

This Agreement is governed by the laws of England and Wales. If the User is a consumer, this choice does not deprive them of the protection of mandatory laws of their country of habitual residence that would apply without this choice of law.

42. Dispute Resolution

The User may contact support@ihsanflow.io with a complaint. The Operator will review it and respond within 10 business days. The parties are encouraged to seek an informal resolution, but the User is not required to complete this process or wait before exercising a legal right or seeking urgent relief.

The courts of England and Wales have non-exclusive jurisdiction. Consumers may also bring proceedings in the courts of their country of residence where applicable law permits. The Operator will bring proceedings against a consumer only in courts permitted by applicable law.

Any mediation or arbitration requires a separate, voluntary agreement after the dispute arises and will not remove rights that cannot lawfully be waived.

43. Legally Significant Notices

Legally significant notices between the Operator and the User, including notifications, claims, and other communications, are sent by one of the following methods:

• by email to the address specified by the User upon registration, or to the Operator's contact address specified in Section 49;

• through a notification in the settings or notifications section of the User's profile within the Application, where such functionality is provided by the Application;

• by any other method expressly agreed by the parties.

The Operator will use a communication method reasonably suited to the importance of the notice, the User's mode of access, and applicable legal requirements. A notice is effective when delivered in accordance with applicable law; sending alone does not establish receipt. These arrangements do not replace mandatory requirements for serving court documents or exercising statutory rights.

44. Language of the Document

This Agreement is prepared in English and may be translated for Users. The Operator will take reasonable care with translations. If versions differ, the English version guides interpretation only where applicable law permits and this does not reduce consumer rights or override a language version on which the User is legally entitled to rely.

45. Severability

If a provision is found invalid, unlawful, or unenforceable, it will not apply to the extent of that finding. The remainder of this Agreement will continue where it can do so under applicable law. An unfair consumer term will not be rewritten or applied in a way that reduces a consumer's statutory protection.

46. No Waiver

If either party delays or does not exercise a right, this does not waive that right or prevent its later exercise, subject to applicable legal time limits.

47. Assignment

The Operator may transfer this Agreement as part of a reorganization, merger, or transfer of the Application's business, provided the transfer does not reduce the User's rights or materially disadvantage them. The Operator will identify the new operator and notify the User in advance where reasonably practicable. Any required consent will be obtained. The User may stop using the Application and terminate this Agreement without penalty.

The User may not transfer their Account or personal license to another person, except as permitted by Section 10 or mandatory law.

48. Entire Agreement

This Agreement and any additional feature terms accepted by the User describe the contractual terms for using the Application. The Privacy Policy explains personal-data processing. Nothing in this Section excludes any statement, representation, obligation, or remedy that applicable law makes binding, including information about the Application that the User reasonably relied on when deciding to use it.

49. Operator's Details and Contacts

Operator: IHSAN FLOW LIMITED, a private company limited by shares incorporated in England and Wales.

Company number: 17423949.

Registered address: 87 Lozells Street, Birmingham, England B19 2AP.

Questions, complaints, and legal notices: support@ihsanflow.io.

Copyright infringement complaints: support@ihsanflow.io.

Contact telephone: +7 707 555 7437.

The User may contact the Operator using these details and the notice arrangements in Section 43.